Relais
Donna Tana
Terms and Conditions
We hope you find all the information on Relais Donna Tana terms and conditions here. Otherwise, please contact us directly at the references at the top of this page.
Book
All bookings made through this site are confirmed, subject to the conditions highlighted during the booking process. At the end of the booking process, a printable booking receipt will be sent via email. The reservation is confirmed when the 20% deposit is received. Through this website, you can not make changes to reservations, which must instead be made directly with us. These changes can not be guaranteed, as they are at the discretion of the manager and subject to availability.
Payments
A minimum amount of 20% of the total is required to confirm the reservation. For eligibility to refund the deposit, consult the Terms and Conditions “refound” section below. You are required to pay the remaining amount in local currency at the time of your arrival or directly on the website. Payment currency will be in Euro, as highlighted at the time of booking. Payment is established at the value quoted at the time of booking. No additional fees are charged by this site in connection with the transaction or currency exchange. However, you can incur additional currency conversion fees imposed by your bank or credit card company.
Cancellation
Reservations made on this site can be cancelled by contacting the destination directly. You can cancel at any time at least 31 days before your arrival date. For cancellations received from the 30th day before the check-in date or in case of a no-show, a penalty is charged. To calculate the cancellation penalty, the arrival time at the destination is considered at 24.00, local time. The cancellation fee corresponds to the 20% of the total amount of the reservation.
In the case of using a discount coupon, the total amount is required to confirm the reservation. The entire reservation is not refundable in case of cancellation if a coupon is used.
Refunds
The deposit is refundable if you decide to cancel your reservation more than 30 days before the check-in date.
In the case of using a discount coupon, the total amount is required to confirm the reservation. The entire reservation is not refundable in case of cancellation if a coupon is used.
Check-in
You must check in at the destination after 3 pm and before 10 pm, local time. If you can not contact us directly before 22.00 (10 pm), local time, to arrange a different arrival time. Otherwise, your booking may be cancelled.
Early or late check-in can be arranged directly with us. Subjected to availability and with a surcharge of 50 euros.
Payments
At the time of booking, you will be prompted and required to pay at least a 20% down payment, which is refundable until 31 days before arrival. You are required to pay the remaining amount in local currency upon arrival at your destination.
Security Deposit
A security deposit of 1000 Euros will be required upon arrival. The deposit will be returned within 5 days of check out after an inspection for any damage.
Coupon
In the case of using a discount coupon, the total amount is required to confirm the reservation. The entire reservation is not refundable in case of cancellation.